Print the Attached PDF Document and Fax to Fountainhead at 512-276-6644
THERE IS A 50% RESTOCKING FEE FOR PRODUCT RETURNED THAT HAS BEEN OPENED AND IS OPERATIONAL, UNLESS OTHERWISE NOTED. THERE IS A 15% RESTOCKING FEE FOR PRODUCT RETURNED THAT IS UNOPENED AND IN ITS ORIGINAL PACKAGING.
**Product shipped incorrectly MUST BE RETURNED within 30 days of receipt.
Shipping costs both ways paid by Fountainhead.
**After 30 days. Any product incorrectly ordered. Customer pays for return of merchandise and for delivery of correct merchandise.
**For damaged or defective parts. There is a one year manufacturer’s warranty. Within 30 days Fountainhead will pay to have the products returned and tested. If product tests non-defective or damaged by human error then customer pays all shipping costs for return to Fountainhead and back. After 30 days customer must pay to have items sent back for testing. If defective, Fountainhead will return at our cost. If not customer pays all shipping costs.
Unless otherwise arranged all international orders, must be prepaid, prior to shipping
If the item was damaged in transit:
If you take delivery of a package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange.
**Before you can return a product, you must complete an RMA form and an RMA number must be issued.**
**Packages will not be accepted without an RMA Number.**